Customer-supplied artwork must be provided in a usable format. While we take care to prepare artwork for embroidery, results may vary based on stitch limitations, garment type, and material.

Digitizing fees are non-refundable once work has begun. Digitized files remain the property of Mallory Embroidery Collective unless otherwise agreed upon in writing.

Due to the nature of embroidery, slight variations may occur in stitch density, thread color, placement, and finished appearance. These variations are considered acceptable and do not constitute defects.

Exact color matching cannot be guaranteed due to thread availability, material differences, and screen-to-thread translation.

We strongly recommend using garments sourced or approved by Mallory Embroidery Collective. When customer-supplied garments are used, we are not responsible for damage, defects, or inconsistencies caused by material quality, prior wear, or manufacturing issues.

In rare cases, garments may be damaged during the embroidery process. Our liability is limited to the replacement cost of the blank garment only.

Payment terms are provided with each quote. Orders may require a deposit or full payment prior to production. Production will not begin until payment requirements have been satisfied. Prices shown in quotes may not include applicable sales tax. Tax will be calculated, based on the order, delivery method, and jurisdiction.

Payment Methods
We accept approved electronic payment methods, including card and ACH where available. Additional fees associated with certain payment methods may apply and will be communicated when applicable.

Estimated turnaround times are provided as a courtesy and are not guaranteed unless explicitly confirmed in writing.

Production timelines begin only after all of the following have been received and approved:

• Final artwork and proof approval

• Garments

• Required payments

Turnaround time reflects production time only and does not include shipping transit time. Shipping timelines are subject to carrier conditions and are outside of our control.

Estimated turnaround times are based on current production capacity and availability. Turnaround may be extended due to equipment issues, scheduling constraints, or other circumstances outside our reasonable control. Clients will be notified of any material delay affecting production timelines.

Rush services, if available, may incur additional fees and must be confirmed in writing prior to production.

Due to the custom nature of embroidery, all sales are final once production has begun. Refunds or replacements will only be considered in cases of confirmed production error made by Mallory Embroidery Collective.

Cancellations requested after production has started will not be eligible for refund.

Customers confirm they have the legal right to use any logos, artwork, or designs submitted for production. Mallory Embroidery Collective assumes no responsibility for copyright or trademark violations related to customer-supplied materials.

Mallory Embroidery Collective LLC may photograph completed embroidery work for portfolio, website, social media, marketing, and sample purposes. Photos will focus on the finished embroidery work and completed product only.

We will avoid displaying personal names, faces, addresses, phone numbers, private order details, or other personal customer information.

Customer-provided logos, artwork, business names, or branded items may appear in photos of completed work. Any such use is for the purpose of showing examples of embroidery work completed by Mallory Embroidery Collective LLC and does not imply sponsorship, endorsement, partnership, or affiliation unless separately agreed in writing.

Customers may request that an order remain private before production is completed.

Mallory Embroidery Collective shall not be liable for indirect, incidental, or consequential damages arising from the use of our services. Our total liability is limited to the amount paid for the specific order in question.

These Terms & Conditions may be updated at any time without prior notice. The most current version will always be available on our website.

For questions regarding these Terms & Conditions, please contact:

info@malloryembroiderycollective.com